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Payment Methods & Upgrades
- How can I find out how many referrals I have?
- How does the Glowforge referral program work?
- How can I upgrade my order?
- Can I downgrade my order?
- Can I buy the Pro model without an Air Filter?
- Can I upgrade after my Glowforge is shipped?
- Can we get a copy of your W-9?
- What is your ECCN?
- When will my credit card be charged?
- How can I cancel?
- Do you accept purchase orders, checks, Bitcoin, or payment plans?
- I want to change the credit card I used for my initial purchase. How can I do that?
- I had a problem with my credit card. What can I do?
- When will I get an invoice for my purchase?
- Can you send me a quote or invoice before I purchase?
How can I find out how many referrals I have?
You can see how many orders you've referred by logging in to Glowforge.com and clicking "referrals" in the upper right corner. However, please note that your referral page does not track cancellations, and if any of your referred orders have canceled, they won't count. When your Glowforge ships, we will count the number of valid referral orders, and issue your refund then.
How does the Glowforge referral program work?
Every Glowforge owner has a unique link for a $100 discounts that they can give out. If you are a Glowforge owner, you can find yours by logging in to http://glowforge.com and clicking on "Referral" in the top right corner. You can also see how many people have used your link.
When someone uses your referral link, they'll save $100 off their Glowforge! You'll get a $100 refund too - up to $1,000 maximum. We'll issue your refund when your friend receives their Glowforge shipment (they must receive their shipment for you to get your refund).
How can I upgrade my order?
Upgrading is easy and you keep your place in line based on when you first preordered. You just need to go back to Glowforge.com and click "Log In" on the main navigation. Then, follow the instructions to create a password, log in, and you'll have an "Upgrade" page that includes the option to upgrade your Glowforge from Basic to Pro, add an Air Filter, etc.
Can I downgrade my order?
You can downgrade your pre-order any time until your product goes to shipping. To downgrade, email us at email@example.com with the details.
Can I buy the Pro model without an Air Filter?
- Buy a Basic
- Go back to the Glowforge.com homepage
- Click "Upgrades" in red at the top-right
- Buy the "UPGRADE: Basic to Pro (no Air Filter)" upgrade
This will get you a Pro model without the air filter (and without any additional shipping costs).
If you’re already purchased a model with an Air Filter and want to remove it, please write into firstname.lastname@example.org and we’ll get it sorted out.
Can I upgrade after my Glowforge is shipped?
We don't have any plans for an upgrade kit after purchase.
Can we get a copy of your W-9?
You can download a copy of our W-9 form here: https://www.dropbox.com/s/jw2mf2dxfflqoma/Glowforge%20W9%20%281%29.pdf?dl=0
What is your ECCN?
The Export Control Classification Number (ECCN) for Glowforge units is EAR99.
When will my credit card be charged?
Your card will be charged immediately when you pre-order.
How can I cancel?
You can cancel your pre-order any time up until we collect your address for shipping. To cancel, make sure you’re logged in so we know who you are (instructions are here). Once you’re logged in, go to https://glowforge.com/cancel-pre-order/
Please contact us back if you don't see the charge within ten days from the day day you cancel - although it is usually much faster.
Do you accept purchase orders, checks, Bitcoin, or payment plans?
Right now, we’re only able to offer purchase by credit card.
I want to change the credit card I used for my initial purchase. How can I do that?
Unfortunately, we’re not able to change your method of payment without canceling your original order.
I had a problem with my credit card. What can I do?
Some banks or credit card companies block large transactions as a safety precaution, so that might be the issue. Usually a quick call to the bank to let them know you approve the purchase will do the trick.
When will I get an invoice for my purchase?
The Glowforge will include an invoice when it ships. The invoice will list the price you paid. Shortly before we ship, we will request your address and any additional information required for the invoice.
Can you send me a quote or invoice before I purchase?
Please email email@example.com and let us know what information you need and we’ll see what we can do. Also, please note that the only payment means we support right now is credit card. Unfortunately we can’t accept P.O.s at this time.