Payment Methods & Upgrades

How can I find out how many referrals I have?

You can see how many orders you've referred by logging in to and clicking "referrals" in the upper right corner. Each time we ship an order that was referred by you, we will send you an email letting you know and giving you a few choices for how you'll receive your referral compensation. You can read the full terms and conditions of the referral program for more information.

How can I upgrade my order?

Unless your product was backordered when you purchased, the order has already gone to fulfillment. If your order is backordered, contact support to let us know what change you’d like to make, and we’ll see if we can do it for you.

Can I upgrade after my Glowforge is shipped?

We don't have any plans for an upgrade kit after purchase.

Can I buy an Air Filter after my Glowforge arrives?

The Glowforge Air Filter is currently available for purchase in the Glowforge Shop.

Can we get a copy of your W-9?

You can download a copy of our W-9 form here: Glowforge W-9

What is your ECCN?

The Export Control Classification Number (ECCN) for Glowforge units is EAR99.

When will my credit card be charged?

Your card will be charged immediately when you order.

How can I cancel?

Unless your product was backordered when you purchased, the order has already gone to fulfillment. If your order is backordered, make sure you’re logged in so we know who you are (instructions are here). Once you’re logged in, go to

Please contact us back if you don't see the charge within ten days from the day day you cancel - although it is usually much faster.

Do you accept checks, wires, purchase orders or payment plans?

Yes, we're delighted to have you pay in a way that works for you. If you want to purchase by PO, please let us know at You can read more at

I want to change the credit card I used for my initial purchase. How can I do that?

Unfortunately, we’re not able to change your method of payment without canceling your original order.

I had a problem with my credit card. What can I do?

Some banks or credit card companies block large transactions as a safety precaution, so that might be the issue. Usually a quick call to the bank to let them know you approve the purchase will do the trick.

Can you send me a quote or invoice before I purchase?

Yes! The fastest way to request a quote before purchasing your Glowforge is to complete this form. Once done, a member of our Sales team will reach out with your completed quote.

Already purchased? Contact Support and we'll be happy to provide an invoice.

What is your return policy?

Should you change your mind about your purchase, we accept returns (in some cases less shipping and/or restocking and refurbishment) according to our Terms of Purchase and Service section 4.13.

How can I buy a used or second-hand Glowforge?

We want everyone to have the amazing experience of printing on a Glowforge 3D Laser Printer. If you purchase a used or secondhand printer, we’d be happy to make sure you have an account and a copy of the manual to ensure safe printing. We’ll even apply the remainder of the machine’s original warranty to you.

However, we’ve seen some disappointed second-hand buyers. It breaks our heart when someone’s saved up to become a Glowforge owner, only to find that they have a defective or unusable piece of equipment, with no way to get their money back.

Read more here