Last Updated: July 5, 2021
Welcome to the Glowforge, Inc. Privacy Policy. We are a Delaware corporation, located in Seattle, Washington. For purposes of this Privacy Policy, when we say stuff like “We” and “Us,” we mean Glowforge, Inc., the Company. When we say stuff like “Website” or “Site,” we’re talking about our website at http://glowforge.com and community.glowforge.com, along with other websites, networks, applications, and software provided in connection with Glowforge hardware products, and other services (collectively, the “Service”) that we may provide.
This Privacy Policy, which is incorporated into and is subject to the Glowforge Terms of Service, applies to any information that is collected while you are on our website. Our goal with this Privacy Policy is to be transparent about what information we collect, how and when we use it, and when and whether it is shared.
By visiting and (we hope!) using our site to make beautiful things, you acknowledge and consent to this Privacy Policy. If you have questions or complaints about this Privacy Policy, we encourage you to send them to privacy@glowforge.com.
Like many privacy policies past, present, and doubtless future, our Privacy Policy explains:
Of course, our Privacy Policy may change. Please revisit this page periodically to stay aware of any changes. If we make material changes to this Privacy Policy, we will make reasonable efforts to notify you of the change. Your continued use of the website or Service after the revised Privacy Policy has become effective indicates that you have read, understood and agreed to the current version of this Privacy Policy.
If you are a California resident, please also review our California Resident Privacy Notice for more information about the types of personal information we collect and disclose, as well as how to exercise your rights under California law.
When you visit the Site we may collect data, much of which doesn’t identify you directly. This data includes information such as: the type of browser and OS you use; the time and date that you visit; your IP address and the general geographical location the IP identifies you as being at; the address of the external or internal page that referred you; search terms you might have used to find our site, or if you used an email to access our site, what email you clicked on; and the pages on the site that you visit, possibly including the order of the pages you visit and any actions you take on a given page. We mostly use this information to figure out how people are using our site and what interests them, and we may also use it to diagnose issues with the site.
There are lots of reasons you might give us information:
When you sign up, we may add you to one or more mailing lists based on the nature of your contact. Once you are on a mailing list, you will remain on the list until you unsubscribe, which you can do at any time by clicking the unsubscribe link in every email. Or if you prefer, you can send an email to privacy@glowforge.com and we will remove it for you.
In any of the situations we list, we take the information you give us and hold onto it for our records. In so doing, we may store information such as: your name; your email address; your username and password; the name of any referrer; the name of any people referred; your contact information, including any billing or shipping address/es; records of anything you order from us or request from us; and photos or other documents submitted by you or collected through the Service, including photos taken by the Glowforge, to enable your use of that User Content or to resolve any issues that may arise with the Service.
If you submit a document or photo to any portion of the Service accessible to the public, for example community.glowforge.com, you thereby grant us permission to use that photo in print or online/electronically for any lawful purposes, including as a part of our marketing activities.
While you may submit credit card information while making a purchase with us, we don’t hold onto your full credit card number ourselves – we use a third party payment processor such as Stripe or PayPal, and they keep that credit card information in their credit card vaults. We keep a record of the last 4 digits of the card you used because that helps us to identify given transactions later. With regards to your full credit card number, we use third parties to process and store this information.
You may see Facebook “like” buttons or “share” buttons on our website, or similar buttons on our website or other social media sites. If you use those buttons, we may collect your IP address and where you were on our site or on social media when you used the button. These kinds of social media features are governed by the privacy policies of the companies providing them.
Note that if you share information with us on a public social media site, that information may be seen by the general public and any other person or entity might collect and keep that information for their own purposes.
Some of our data partners, such as Google Analytics, use cookies to help us better understand our website visitors.
What’s a cookie?
Cookies are small data files that websites store in your hard drive. They create a unique id that is associated with your browser. We use third-party cookies from Google Analytics to collect information about how you engage with our site so that we can improve it. Google Analytics reports do not identify individual visitors. You may install a Google Analytics Opt-Out Browser Button provided by Google here. Google Analytics also has a privacy policy, which can be read here. We may use other cookies to maintain login information, or your shopping cart and contents, or your shopping session. You may always disable cookies via your web browser, but be advised it is possible this may prevent you from taking advantage of some of the features on our site.
What’s a pixel tag?
Pixel tags (also called clear GIFs, web beacons, conversion pixels, or tracking pixels) are small blocks of code on a webpage or app that allow them to do things like read and place cookies and transmit information to us or our partners. The resulting connection can include information such as a device’s IP address, the time a person viewed the pixel, whether a viewer did a particular activity, an identifier associated with the browser or device and the type of browser being used.
We use pixel tags from a number of companies including Facebook, and the information collected is to help us target our ads more effectively.
If you email us or send us other communications directly, we will retain your email or address and correspondence so that we may respond to your request. We may retain this information indefinitely so that we have a history of our past communications. One way that you might communicate with us is by applying for a job via our jobs website. We may share this information with trusted partners, for example while doing a reference check before you join our company.
We use the information we collect:
We share information with our vendors, as described in this policy, for the purposes of providing services to you. These vendors are not authorized to use or disclose the information, other than to perform their services for us. For example, as we described above, we share information with vendors so that they can operate our mailing list, but they are not authorized to email you directly or share your information with others. The same applies to vendors who operate services for us such as: our forums, our referral program, our job application page, shipping, market research, and payment processing.
Finally, we might also share information in the following specific situations:
You may, of course, decline to share certain information with us, in which case we may not be able to provide to you some of the features and functionality of the website or Service. You may update, correct, or delete your account information and preferences at any time by contacting us. We will make the changes within a reasonable period of time, we may keep any information for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we might have a legitimate need to do so.
If you receive commercial email from us, you may unsubscribe at any time by clicking the unsubscribe link in every email, by sending us your request to privacy@glowforge.com, or by writing to us at the address given at the end of this policy. We may allow you to view and modify settings relating to the nature and frequency of promotional communications that you receive from us in user account functionality on the Service.
Please be aware that if you opt out of receiving commercial email from us or otherwise modify the nature or frequency of promotional communications you receive from us, it may take up to ten business days for us to process your request, and you may continue receiving promotional communications from us during that period. Additionally, even after you opt out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding the Service.
We work with third party advertising partners to show you ads that we think may interest you. Some of our advertising partners are members of the Network Advertising Initiative (https://optout.networkadvertising.org) or the Digital Advertising Alliance (https://optout.aboutads.info). If you do not wish to receive personalized ads, please visit their opt-out pages to learn about how you may opt out of receiving web-based personalized ads from member companies. You can access any settings offered by your mobile operating system to limit ad tracking, or you can install the AppChoices mobile app to learn more about how you may opt out of personalized ads in mobile apps.
The website or Service may contain features or links to websites and services provided by third parties. Any information you provide on third-party sites or services is provided directly to the operators of such services, and their own privacy policies apply, even if accessed through our website or Service. We encourage you to learn about third parties’ privacy and security policies before providing them with information.
We have adopted certain technical, physical and administrative safeguards to protect the confidentiality and security of the information that we collect on our site. Please be aware that no security measures are perfect or impenetrable. In the event we become aware of a data breach where users’ personally identifiable information has been disclosed to unauthorized third parties, we will make reasonable efforts to let any affected individuals know if we think there is a reasonable risk of harm to those users or if otherwise required to do so by law.
Glowforge is based in Seattle, Washington and incorporated in Delaware. The Service is hosted in the United States and is designed for visitors located within the United States. All personal information we collect may be transferred to the US to be stored or processed, and is subject to US law, which may differ from the European Union or other regions of the world. By providing any information, including personal information, on or to the Service, you consent to such transfer, storage, and processing.
Our website is not directed at persons under 13. Consequently, we do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, he or she should contact us at privacy@glowforge.com. If we become aware that a child under 13 has provided us with any personal information, we will take steps to delete such information.
From time to time, this Privacy Policy will be revised. Please revisit glowforge.com/privacy-policy periodically to stay aware of any changes to this Privacy Policy. If we modify this Privacy Policy, we will make it available through the website, and indicate the date of the latest revision. In the event that we make material changes to this Privacy Policy, we will make reasonable efforts to notify you of the change. For example, we may send a message to your email address or generate a pop-up or similar notification when you access the Service for the first time after such material changes are made. Your continued use of the website or Service after the revised Privacy Policy has become effective indicates that you have read, understood and agreed to the current version of this Privacy Policy.
If you have any questions or suggestions regarding our Privacy Policy or your information, please contact us at privacy@glowforge.com or at:
Glowforge, Inc. ATTN: Privacy Department 1938 Occidental Avenue South Suite C Seattle, WA, 98134, USA