Buying a Used or Second-hand Glowforge

We want everyone to have the amazing experience of printing on a Glowforge 3D Laser Printer. If you purchase a used or secondhand printer, we’d be happy to make sure you have an account and a copy of the manual to ensure safe printing. We’ll even apply the remainder of the machine’s original warranty to you.

However, we’ve seen some disappointed second-hand buyers. It breaks our heart when someone’s saved up to become a Glowforge owner, only to find that they have a defective or unusable piece of equipment, with no way to get their money back.

Stolen Units

Sometimes, a shipment will be reported lost or destroyed while it’s headed to its owner. When that happens, we send a replacement unit, and permanently disable the lost unit.

Occasionally, it turns out the unit was stolen and not lost. If the thief tries to set it up, they’ll discover that it cannot be used. Unfortunately, if they sell it to someone else, the buyer of stolen goods - who may not know it was stolen! - is left with a machine that can never print.

To avoid this, buy only from someone who you know personally, and verify that the current owner can print on their Glowforge before they sell it to you.

Broken Units

Some units may appear perfect, but have hidden and expensive defects. For example, if someone spilled a liquid inside their Glowforge printer, it might appear fine but be nonfunctional or even unsafe. Such a unit might cost more to repair than it would cost to replace.

In other cases, it might work well when printing in one area but not another, or be able to engrave but not cut.

Unfortunately there’s no perfect way to ensure a used machine is without problems. To reduce the risk, buy only from someone who you know personally, and verify that the current owner can print on their Glowforge before they sell it to you.

Improperly transferred accounts

Glowforge accounts cannot be transferred or shared between people. If the seller promises you credits or designs, they may not be able to fulfill that promise without sharing their username and password. Doing so violates the terms of service and could lead to the account being closed, leaving you without a way to access your Glowforge. It may also allow you to charge their credit card, which is bad for everyone.

To avoid this, do not use anyone else’s username or password. Instead, email support@glowforge.com with the serial number on the back of your Glowforge printer. They will create a new account for you personally, which you can use with your printer.

Unmet promises

Some original buyers received extras, like warranty extensions or catalog credits, that are no longer available and cannot be transferred. You will not receive any digital goods with your used unit, and the warranty that applies is at glowforge.com/warranty. Please also review the technical specifications at glowforge.com/tech-specs, rather than counting on the seller’s description.

We hope you become a Glowforge owner

Ultimately what matters to us is that you get to experience the magic that Glowforge has to offer. Whether you buy from us or secondhand, we hope you have a wonderful experience!