Shipping

When will my Glowforge arrive?

We’re so excited for you to receive a Glowforge of your very own! If you haven't placed an order yet, go to http://www.glowforge.com and select your Glowforge model and country. The page will tell you when you can expect delivery.

For existing customers who have delayed delivery (for example international customers awaiting approval to ship to their country), you can see your estimated ship date at http://glowforge.com/account. It’s updated every time we get new information so the dates will adjust continually as we get new information.

Why is international shipping so expensive?

I’m sorry we don’t have a lower-cost option. The prices listed reflect the cost for UPS and other carriers to delivery to each country. Shipping dimensions of a Glowforge are 46" x 29" x 16" and 70 pounds. The Glowforge Air Filter is 46" x 29" x 12" and 40 pounds.

Can you make alternate shipping arrangements, like using your own FedEx account or working with a freight forwarder?

I’m so sorry. Unfortunately, with the number of customers we have, we can't make special arrangements for individual shipments.

Can I pick up my Glowforge in Seattle?

We wish we could make that happen, but Glowforge boxes go straight from the factory to the shipper. The only Glowforge printers in our office are the ones we print with!

Can I mail my Glowforge to a friend?

We are happy to ship your Glowforge wherever you want. After that, what you do with it is up to you. However, any shipping damage that occurs after it is delivered (for example, if you ship it to your friend) would not be covered by the warranty.

What countries does Glowforge ship to? How much does shipping cost?

To find out if we ship to a country (and how much it costs), just click the "Buy Now" button from glowforge.com, pick your item, and fill out the "Country" field.

Do I have to pay taxes, tariffs, and customs for my Glowforge?

Unfortunately, all taxes, fees, tariffs, and customs duties are the responsibility of the recipient (except sales tax in some states). That means you are responsible for paying all import duties, import taxes, brokerage charges (if applicable), and Value Added Tax (VAT). These are typically charged based on what you originally paid, but we are not able to assist you in calculating or estimating these amounts. In some countries, this may add up to a large amount. Note also that, should you decline to pay amounts due upon delivery or otherwise cause your Glowforge to be returned to us, we will have to refund your purchase, minus the cost of shipping in both directions, which can be substantial.