- When will my Glowforge arrive?
- I haven't received my pre-ordered Glowforge yet.
- Why is international shipping so expensive?
- Can you make alternate shipping arrangements, like using your own FedEx account or working with a freight forwarder?
- Can I pick up my Glowforge in Seattle?
- Can I mail my Glowforge to a friend?
- What countries does Glowforge ship to? How much does shipping cost?
- Do I have to pay taxes, tariffs, and customs for my Glowforge?
We’re so excited for you to receive a Glowforge of your very own! If you haven't placed an order yet, go to http://www.glowforge.com and select your Glowforge model and country. The page will tell you when you can expect delivery.
For existing customers who have delayed delivery (for example international customers awaiting approval to ship to their country), you can see your estimated ship date at http://glowforge.com/account. It’s updated every time we get new information so the dates will adjust continually as we get new information.
If you ordered during the pre-order campaign, firstly, thank you so much. If you’re still waiting for your Glowforge and haven’t seen an email come through asking if you’re ready, never fear! All we need is for you to accept delivery and provide your address.
To send us this information, please:
- Go to Glowforge.com/shipping
- Sign in to your Glowforge account
- Follow the instructions on the screen to give us your current shipping information and let us know you're ready for your Glowforge
Once we have your information, we'll initiate your shipment and your Glowforge will arrive within four weeks, although it's usually much faster.
I’m sorry we don’t have a lower-cost option. The prices listed reflect the cost for UPS and other carriers to delivery to each country. Shipping dimensions of a Glowforge are 46" x 29" x 16" and 70 pounds. The Compact Filter is 16.14” x 10.43″ x 16.92″ and 48.5 pounds.
Can you make alternate shipping arrangements, like using your own FedEx account or working with a freight forwarder?
I’m so sorry. Unfortunately, with the number of customers we have, we can't make special arrangements for individual shipments.
We wish we could make that happen, but Glowforge boxes go straight from the factory to the shipper. The only Glowforge printers in our office are the ones we print with!
We are happy to ship your Glowforge wherever you want. After that, what you do with it is up to you. However, any shipping damage that occurs after it is delivered (for example, if you ship it to your friend) would not be covered by the warranty.
To find out if we ship to a country (and how much it costs), just click the "Buy Now" button from glowforge.com, pick your item, and fill out the "Country" field.
Unfortunately, all taxes, fees, tariffs, and customs duties are the responsibility of the recipient (except sales tax in some states). That means you are responsible for paying all import duties, import taxes, brokerage charges (if applicable), and Value Added Tax (VAT). These are typically charged based on what you originally paid, but we are not able to assist you in calculating or estimating these amounts. In some countries, this may add up to a large amount. Note also that, should you decline to pay amounts due upon delivery or otherwise cause your Glowforge to be returned to us, we will have to refund your purchase, minus the cost of shipping in both directions, which can be substantial.