Shipping

When will my Glowforge ship?

The big news is that we’ve started shipping, but we have to extend mass production longer than planned. As a result, your Glowforge may arrive any time between now and October 31st if you’ve ordered before October 25th, 2015. If you’ve ordered after October 24th, 2015, your Glowforge may arrive any time between now and November 30th.

Air Filters will start mass production on September 30th and ship to customers between that date and the end of December.

When your Glowforge is ready, we’ll send an email to collect your shipping address and if you would like to wait until your Air Filter is ready. You can accept your Glowforge immediately, or ask us to hold the shipment for you at that time.

We will email you with any major announcements or updates. You can also see past updates here. If you want up-to-the minute details, we answer questions and post daily on the community forum at community.glowforge.com.

Can I still receive my Glowforge without the Air Filter?

Air Filters will start mass production on September 30th and ship to customers between that date and the end of December. When your Glowforge is ready, we’ll send an email to collect your shipping address. At that time, you can accept your Glowforge immediately, or ask us to hold the shipment for you until your Air Filter is ready.

Why is international shipping so expensive?

With limited logistics time and resources, we had to go with traditional package delivery as the cheapest option we could launch with. The prices listed are the commercial rates for carriers like Fedex and DHL. Shipping dimensions of a Glowforge are 46" x 29" x 16" and 70 pounds. The Glowforge Air Filter is 46" x 29" x 12" and 40 pounds.

Can you make alternate shipping arrangements, like using your own FedEx account or working with a freight forwarder?

Unfortunately, due to the number of orders, we can't make special arrangements for individual shipments. We use one shipping carrier for each region; we haven't announced our shipping providers yet.

Why didn't you collect my shipping address?

Don’t worry, we'll email you shortly before your Glowforge is ready to ship to find out where we should send it. There will be no additional charges if you stay in the same country. If you move between countries, we can either charge or refund the difference at that time.

Can I pick up my Glowforge in Seattle?

We wish we could make that happen, but Glowforge boxes go straight from the factory to the shipper, so the only ones that will be in our office are ours!

Can I mail my Glowforge to a friend?

We are happy to ship your Glowforge wherever you want. After that, what you do with it is up to you. However, any shipping damage that occurs after it is delivered (if your friend ships it to you) would not be covered by the warranty.

What countries does Glowforge ship to? How much does shipping cost?

To find out if we ship to a country (and how much it costs), just click the "Pre-order" button from glowforge.com, pick your item, and fill out the "Country" field.

Do I have to pay taxes, tariffs, and customs for my Glowforge?

Unfortunately, all taxes, fees, tariffs, and customs duties are the responsibility of the recipient (except sales tax in some states).