FAQ
We're so glad you asked!
Here we've compiled a treasure trove of information about the Glowforge 3D laser printer. Nitty gritty technical inquiries? Check. Easy peasy shipping and billing basics? Yep. Still stumped? Contact our US-based support team (or UK Support) and we'll get you an answer ASAP.
- What is a Glowforge?
- What can I make with Glowforge?
- How can I get email updates about Glowforge?
- How is Glowforge different from a 3D printer?
- What kind of software and hardware do I need to use Glowforge?
- How do I set up an account?
- Can my child use a Glowforge?
- Where can I see a product demo? Can I take a tour?
- Where are Glowforge printers manufactured?
- Will Glowforge be difficult to set up or learn how to use?
- Can I schedule a call with a Glowforge representative?
- I want to work at Glowforge! Are you hiring?
- What are Proofgrade™ materials?
- Do I need to buy Proofgrade™ materials for my Glowforge?
- Can I send you a sample project?
- What materials can Glowforge cut? Engrave?
- What is the thickest material that Glowforge can cut?
- Can I engrave my phone, laptop, tablet, or eReader with my Glowforge?
- Can Glowforge print on rounded objects like pens or small bottles?
- Are there any concerns preparing food with a Glowforge?
- Can Glowforge cut metal?
- Can Glowforge engrave PCBs?
- Can Glowforge cut gold or silver?
- How can I find out how many referrals I have?
- How does the Glowforge referral program work?
- How can I upgrade my order?
- Can I upgrade after my Glowforge is shipped?
- Can I buy an Air Filter after my Glowforge arrives?
- Can we get a copy of your W-9?
- What is your ECCN?
- When will my credit card be charged?
- How can I cancel?
- Do you accept checks, wires, purchase orders or payment plans?
- I want to change the credit card I used for my initial purchase. How can I do that?
- I had a problem with my credit card. What can I do?
- Can you send me a quote or invoice before I purchase?
- What is your return policy?
- How can I buy a used or second-hand Glowforge?
- When will my Glowforge arrive?
- I haven't received my pre-ordered Glowforge yet.
- Why is international shipping so expensive?
- Can you make alternate shipping arrangements, like using your own FedEx account or working with a freight forwarder?
- Can I pick up my Glowforge in Seattle?
- Can I mail my Glowforge to a friend?
- What countries does Glowforge ship to? How much does shipping cost?
- Do I have to pay taxes, tariffs, and customs duties for my Glowforge?
- Where can I find Glowforge technical specifications?
- What's the wattage of the laser tube?
- What's the optional Air Filter?
- What's the size of the Glowforge bed?
- What file types does Glowforge read?
- What type of power is required?
- What is the difference between Glowforge Pro and Plus models?
- What are the power requirements?
- What is the estimated lifespan of the Glowforge Air Filter cartridge?
- What are the dimensions of a Glowforge?
- What do I need to know about the Pro model’s Class 4 safety rating?
- How does the Pro Passthrough slot on the Pro model work?
- How do I vent my Glowforge?
- Can you vent without an Air Filter?
- How fast can the Glowforge complete a project?
- What is the accuracy/dot size of the laser?
- Can a Glowforge etch a glass or wine bottle?
- What are Glowforge's engraving capabilities?
- How loud is Glowforge?