Glowforge Referral Program Terms

Last updated November 2, 2023

Glowforge® Referral Program Terms

Program Description. When you purchase or use a Glowforge 3D Laser Printer from Glowforge, you may qualify to participate in the Glowforge Referral Program. Under the Program, you may receive a Referral Reward after a person or entity navigates to your Referral Link, places a qualifying order via the Glowforge site (without first navigating to another site, applying another discount, or using a different Referral Link), takes delivery, and keeps the printer beyond any eligible return date or any final money-back guarantee date.

Definitions

Referrer: A Referrer is someone who has a Referral Link issued by Glowforge and meets the criteria to participate in the Program as set forth in these Terms.

Connection: A connection is someone with whom you have a genuine relationship. This includes people who have opted in to receive email or messages from you, for example by signing up for a mailing list that you operate, or who follow you on a social media account.

Connected Customer: A Connected Customer is a person or entity with whom the Referrer has a Connection and who uses a Referrer’s Referral Link on the Glowforge site when making a qualifying purchase, enabling the Referrer to become eligible to potentially receive a Referral Reward.

Program: The Glowforge Referral Program as described in these Terms.

Referral Link: A Referral Link is an https link that is unique to each person participating as a Referrer in the Program that is used to identify which Connected Customers they have referred.

Referral Reward: A benefit offered by Glowforge to the Referrer upon Connected Customer’s use of the Referral Link at the time the Referral Link is used.

Terms: These Glowforge Referral Program Terms.

Terms of Participation

1. Referrer Criteria: Referrers must be a current Glowforge owner or user with their own Glowforge account. Referrers who receive a Referral Link from a cancelled or returned Glowforge order may not participate in the Program.

2. Referral Link: Referrers receive a personal Referral Link from Glowforge and may give their own Referral Link to Connections. Use of the Referral Link acknowledges that Glowforge will use Referrer’s email address and other personal information, combined with information from 3rd party sources such as FullContact, to display Referrer’s name and photograph.

3. General Restrictions: Referrers may only give their Referral Link to Connections. Referrers may not solicit anyone who is not a Connection, and Referrers may not repeatedly solicit or “spam” anyone, including sending an unsolicited message or private message addressed to someone with whom they do not have a genuine relationship. Referrers may not email multiple people identical emails with their Referral Link. Referrers may not give their Referral Link to others to solicit referrals on their behalf. Referrers may not offer incentives or compensation to Connections in conjunction with the use of their Referral Link. Referrers may not post, share, sell, or raffle their Referral Link on any online site listing operated by a third party, including but not limited to a coupon site, auction site, social media platform, directory, or map. Referrers may not resell or trade Glowforge credits received as a Referral Reward or otherwise use Glowforge credits for any purpose other than making a purchase from Glowforge for their own use, gifting credits to other Glowforge users, or converting credits to cash in accordance with the current Offers.

4. Posting Referral Link: Referrers may post their Referral Link on their own social media pages or their own owned web presence (other than a web site, landing page, social media page, or similar with the primary purpose of distributing their Referral Link), but may not post it on or in connection with other people’s or organization’s web sites, social media pages, channels or postings (including in any comments or replies to other people’s or organizations’ posts) without their explicit permission. Referrers’ actions must also be in full compliance with any third-party terms, including those of any social media platform. Referrer must make clear that they are compensated by Glowforge in any sharing or posting of a Referral Link. For example, “If you use this link, you will get a discount and I’ll get credits too.” Without limiting any other provision of these Terms, Referrers may not:

a. run or purchase advertisements promoting Referral Links, or with the intention of directing people to use their Referral Link;

b. use any domain, social media handle, email address, or other name that incorporates any Glowforge trademark or any confusingly similar mark;

c. operate in a manner that may cause others to believe they are affiliated with Glowforge;

d. offer the use of a Referral Link or use a Referral Link in exchange for any kind of compensation (other than the compensation offered by Glowforge under the Program) or other incentive, including gifts with purchase, raffles, or a percentage of the Referral Reward; or

e. infringe, misappropriate, or otherwise violate any intellectual property or other proprietary right of Glowforge or any third party.

5. Search Results: The Referral Link is only to share with Connections. If Referrers post their Referral Link or information promoting their Referral Link where it may be searched by the general public, for example on a web page or in a social network group, they must be careful to ensure it does not appear to be content about a discount, coupon, or promotion. The Referral Link may not appear in the search results for any of these terms in a public search site such as Google or Facebook:

a. Glowforge discount

b. Glowforge coupon

c. Glowforge promo

d. Glowforge promotion

e. Glowforge deal

f. Glowforge offer

g. Glowforge savings

h. Glowforge sale

This list is subject to change at any time and the updated list will always be listed at https://glowforge.com/m/referral-terms. To avoid Referral Links appearing in search results for the above terms, Referrers should refrain from posting their Referral Link in public locations, exclude their content from indexing through the “noindex” HTML metatag, or ensure that language is not used that will lead to their web page or social media profile appearing in results for these search terms. Referrer understands they are responsible for managing content on public webpage(s) in order to ensure the webpage(s) do not appear in the excluded search results.

6. Referral Reward

a. Connected Customer Requirements: For a Referrer to receive a Referral Reward, a Connected Customer must:

1. navigate to the Referrer’s Referral Link;
2. without navigating away or utilizing a different discount, place a qualifying order directly from Glowforge while the website indicates that the Referrer’s Referral Link is being used;
3. make actual and full payment;
4. not cancel the order; and
5. take delivery and keep the printer beyond any eligible return date or any final money-back guarantee date.

If a Connected Customer cancels or otherwise fails to meet all these requirements, the Referrer will not receive a Referral Reward and, to the extent a Referral Reward has been provided by Glowforge, the Referrer will be required to return (or Glowforge may cancel) the Referral Reward.

b. Restrictions:

1. Referrers may only receive one Referral Reward for each Connected Customer.
2. Individuals or companies that are already customers of Glowforge do not qualify as Connected Customers under the Program. Existing Glowforge customers may use their own Referral Link to purchase a Glowforge Printer, but Referrers will not be eligible to receive the Referral Reward on the purchase. If an individual or company that is already a customer of Glowforge uses a Referral Link, the Referrer will not qualify for the Referral Reward. Customer status will be determined by Glowforge in its sole discretion.

c. Offers: Referrers are eligible to earn Referral Rewards as provided in the Offers section below (Section 9) based on the date when the Connected Customer’s purchase was made.

d. Notification: Referrers are notified by email when a Connected Customer uses the Referrer’s Referral Link at the time of purchase. Email notification will also be sent notifying Referrers when the Referral Reward is to be issued. Glowforge is not responsible for email that is blocked, lost or misplaced by the recipient, their service provider or users of the recipient’s computer and equipment, or that is otherwise undeliverable due to changes in the Referrer’s email address, blacklisting or blocking of a service provider or Referrer’s email address, unsent due to technical difficulties, or other such failures beyond Glowforge’s reasonable control.

e. Reward Payments: Referral Reward payments will be issued approximately 45 days after a Connected Customer's purchase ships. Referral Rewards must be converted to cash before spending any portion. Referral Rewards may only be converted to cash within 60 days of issuance.

5. Program Modification and Termination. Glowforge reserves the right, in its sole discretion, to modify, suspend or terminate all or part of this Program, including any rewards, reward amounts, timing of rewards, at any time without notice. Referrers and Connected Customers are solely responsible for verifying that the Program is still in effect at the time they make or participate in new referrals. Any potential rewards at the time the Program is modified, suspended or terminated will be subject to the terms and conditions in effect at the time of a Connected Customer’s purchase with a Referrer’s Referral Link.

6.Breach of Terms. If at any time Glowforge suspects or determines, in its sole discretion, that a Referrer or a Connected Customer has not complied with these Terms, or violated any Glowforge or third party rights or any laws or ordinances in any way, or violated the Glowforge Terms of Purchase and Service, Glowforge may, in addition to any other rights and remedies it may have against Referrer or Connected Customers, immediately and without notice to Referrer or Connected Customer, terminate or suspend their participation in the Program and refuse to issue Referral Rewards. Referrers or Connected Customers who are terminated from the Program may not create a new Glowforge user account or benefit from a different Referral Link, unless it is provided to the Referrer by Glowforge. If the Referrer receives Referral Rewards that were obtained in violation of these Terms, Glowforge has the right to require repayment of those Referral Rewards and the Referrer shall immediately repay Glowforge upon demand, and Glowforge has the right to take legal action against the Referrer and seek damages for the Referrer’s violation. Glowforge shall not be liable to Referrer or Connected Customer or to any third party for any claim or cause of action arising out of such termination or suspension.

7.Taxes. Glowforge may be required by law to report payments to Referrers or Connected Customers to state, federal and/or local tax authorities. If it is determined that a Referrer or Connected Customer has received reward payments requiring Glowforge to report those payments, Glowforge may contact the Referrer or Connected Customer by email to request required tax reporting information including, but not limited to the Referrer’s or Connected Customer’s social security number or other valid taxpayer ID. Failure to provide such information within 30 days will result in the payments being forfeit.

8.Limitation of Liabilities and Disclaimer of Warranties. While Glowforge will use its best efforts to maintain the accuracy and reliability of its website and the Program, it does not warrant or represent that the website or Program will always function or be error-free. GLOWFORGE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS TO, USE OF OR INABILITY TO USE THE PROGRAM, THE LOSS OF DATA OR THE RECEIPT OR USE OF ANY REFERRAL REWARDS AWARDED THROUGH THE PROGRAM. WITHOUT LIMITING THE FOREGOING, THE PROGRAM AND REWARDS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. Neither Glowforge nor any other party involved in creating, producing, maintaining or delivering the Program shall be liable for any damages to or viruses that may infect your computer equipment or other property on account of your access to or use of the website or Program.

This offer is void where prohibited by law. Employees of Glowforge, its affiliates, investors, and members of their immediate families are not eligible to participate in this Program.