Your Account

Change the Owner of Your Glowforge

  • You've Ordered a Glowforge But Haven't Set It up Yet

    If you’ve ordered a Glowforge and want to transfer ownership before you’ve set up your own account:
    1

    Email support@glowforge.com

    Please send this email from the email address associated with the purchase and tell us:

    • Your first and last name
    • Your email address
    • The new owner's first and last name
    • The new owner's email address
    2

    We’ll send a temporary password to the new address and remove the old address from ownership

  • You Want to Transfer a Glowforge Set Up Under Your Own Account

    If you’ve already set up your Glowforge under your own account and want to change owners,
    1

    First make sure the intended new owner has access to the unit

    You can add them as a user by following these steps.

    2

    Email us at support@glowforge.com

    Please send this email from the email address associated with the purchase and tell us:

    • Your first and last name
    • Your email address
    • Your Glowforge username
    • The new owner's first and last name
    • The new owner's email address
    3

    We’ll make sure to remove all owners but the new one