Safety

Stop Using Your Glowforge Unit If...

  • If any of the following occur, immediately turn off the power switch, unplug the unit, and contact support@glowforge.com. Do not use your Glowforge unit again until the issue has been addressed by support.

    • The default settings for a piece of Proofgrade™ material do not cut through the material even after cleaning the lens and windows
    • There is a fire in the unit which persists after the laser turns off
    • The head stops moving but the laser is on
    • The unit’s button turns any color other than white, yellow, or teal
    • You see any damage or discoloration to the case
    • There are any cracks or chips in the glass tube or lid
    • You see any moisture present inside the Glowforge unit
    • You see any damage to the interior components of the Glowforge unit
    • You notice unusual light coming from the unit that was not occurring previously.
    • You notice an unusual sound coming from the unit that was not occurring previously