Cleaning, Service and Moving

Moving Your Glowforge

  • Moving to a New Wi-Fi Network

    1

    Sign In

    Using a device that connects to the internet via Wi-Fi, go to setup.glowforge.com and sign in.

     V1 Sign In Fields
    2

    Power Up

    Turn on your Glowforge and wait until all motion has stopped for 30 seconds.

    3

    Start Wi-Fi Setup

    Hold down the button on your Glowforge for ten seconds, until it glows with a teal color.

    4

    Connect Your Glowforge to Wi-Fi

    Follow the instructions on screen to connect your Glowforge to Wi-Fi.

  • Packaging Your Glowforge

    Whether it’s for a big move, taking your Glowforge to an event, or for any warranty repair, you’ll need to package your Glowforge properly with the original boxes, foam blocks, and important orange and red bits. The box is specially designed to protect your Glowforge through all shipments, domestic and international.

    Leaving out any pieces can endanger your Glowforge. For example, if you move your Glowforge without the red knobs that lock the laser arm in place, you might break the laser tube.

    Should you need to purchase a replacement shipping box for $249, contact support@glowforge.com.

  • Power Off and Unplug Your Glowforge

    Always turn your Glowforge off before packaging any part of your unit. Unplug your unit and set the power cord aside.

  • Remove the Printer Head

    1

    Position the Laser Arm

    Gently push the laser arm to the back of the Glowforge

    2

    Remove the Printer Head

    Holding only the finished black surfaces, grasp the printer head as shown. Pull gently up and back to disengage the magnets and remove the head.

    V1 Remove printer head
    3

    Unplug the Wire Ribbon

    Push down fully on the wire ribbon tab to unplug the wire ribbon from the printer head. Pull the wire ribbon gently away and tuck it into the laser arm.

    Connecting Printer Head to Wire Ribbon
    4

    Insert the Orange Foam

    Being careful to only touch the finished black surfaces, insert the orange foam into the head.

    Printer Head with foam
    5

    Place Printer Head and Power Cord in Foam Block

    Remove all the packaging pieces stored in the white rear foam block. Gently lay the printer head and power cord into the foam as pictured. (Note: Do not return power cord during a repair or warranty replacement.)

    V1 Foam and printer head power cord
  • Remove the Crumb Tray and Exhaust

    Remove the crumb tray and exhaust vent following the instructions below. The crumb tray, exhaust hose, and lens tool are packed in the Accessories Box.
    1

    Lower the Front Door and Remove the Crumb Tray

    Lift the lid, then lower the front door. Lift the crumb tray slightly and slide it towards you. Be careful not to tilt the crumb tray up, or it will knock into the laser arm and rails.

    2

    Empty Your Crumb Tray

    Lower the front lip of the crumb tray and dump the contents of the crumb tray catch area. Afterwards, you may invert the crumb tray to remove anything that may be left.

    3

    Wipe the Floor of Your Glowforge

    Wipe the metal floor of the Glowforge unit with a soft cloth to sweep away any bits.

    4

    Remove the Exhaust

    Squeeze the ends of the ring clamp together and pull it and the hose off the exhaust vent with a gentle tug.

    Attaching Ring Clamps (exhaust hose/vent)
    Exhaust installed with ring clamps
    5

    Pack Accessory Box

    Place the crumb tray, exhaust vent, and lens tool in your Glowforge Accessory Pack box.

    Universal Accessory Pack
  • Pack the Unit Safely

    It's important to package your Glowforge properly with the original boxes, foam blocks, and important orange and red bits.
    1

    Place Red Strip on Both Rails

    Push the laser arm to the back of the unit. Set the red silicone strips on the rails near the center of the unit with the knobby bit close to you as pictured.

    Red Bits - Rail Strips
    2

    Position Laser Arm

    Slide the laser arm forward so that it's resting on the silicone strips. You'll need to pick it up just a bit at the front, then the back, like taking a baby carriage up a curb.

    3

    Attach the Clip

    The clip snaps onto the bottom of the laser arm and pokes up into the metal plate. Align the left tab of the clip with the hole on the right side of the plate, then hook the back of the laser arm and pull the clip towards you and up. (It’s much easier than it sounds.) When the clip is in place, the metal plate will no longer slide from side to side.

    Orange U-clip [Gantry]
    4

    Insert the Rear Foam Block

    With the lid removed, insert the foam block containing the printer head and power cord into your Glowforge. The bottom will lay flat against the floor of your unit. (Note: Do not return power cord during a repair or warranty replacement.)

    V1 Rear foam lid removed
    5

    Screw in Red Knobs

    Locate the holes near the center of each rail. On both sides, screw the red knob through the hole in the laser arm to secure the laser arm to the rail. They must be screwed in as tight as your fingers will permit, but do not use a tool to tighten them.

    Red Shipping Gantry Screws
    6

    Insert the Rear Foam Lid and Front Foam Block

    Place the lid of the rear foam block, covering the printer head and power cord. Place the final foam block in the front of your unit and close the front door.

    V1 Foam blocks in box
    7

    Close the Lid and Box Glowforge

    Make sure the two black foam shells are in the bottom of the box. Have two people lift the Glowforge unit into the box. The unit will fit snugly into the foam inserts.

    V1 Two Person lift
    8

    Place Top Foam

    Place the top layer of foam over your Glowforge. These pieces lay flat on your Glowforge.

    If your Accessory pack shipped in the same box as your Glowforge, insert the top pad above the protective foam and place the Accessory pack on top of the pad.

    V1 Unit in box with foam
    V1 Unit with top foam
    9

    Prepare to Lock Your Packaging

    Place the lid of your Glowforge Box over the unit and get out the four locking clips.

    V1 Keep 4 handle locks
    10

    Unlock All Four Handle Locks

    Use the pull tab to open the handles. Position the two back flaps so they face directly inside the box.

    V1 Handle locks
    V1 Handle lock install
    11

    Insert Handle Locks

    Insert all four handle locks so they sit flush against the outer box. Use your finger to gently lock the inner tabs down and up into their final position.

    V1 Secure bottom tab handle lock
    V1 Secure Handle lock tabs
    12

    Lock the Handle Locks In Place

    Close the securing handle door and press to ensure it is locked in place. Your packaging should now be locked together and ready for transport.

    V1 Unlock handle lock
    V1 Lock handle lock