Technical Support Specialist - Software

Glowforge is a beautiful device that sits on your desk. It uses a laser to carve and engrave products from raw materials like wood, leather, acrylic – even cardboard.
If you haven’t already, check out our video on While you’re there, you’ll notice something amazing: Glowforge is the largest crowdfunding campaign in history. There is incredible demand for what we’re creating. It’s not a geeky tool for the tech elite or a garage workshop; we’re crafting an iconic product that is going to change the way people think about creativity. Our customers include consumers, digital designers, crafters, engineers, teachers, artists, and more.

Why we need you

Glowforge isn’t just a beautiful piece of hardware, it’s a living growing platform that includes hardware, cloud based software, a catalog of designs and a community of talented makers exploring the limits of what they can do with their Glowforge printer.
We want our customers to be delighted with their Glowforge but sometimes they hit a snag and need a little help. You’re one of the keys to their success, whether it’s sifting through logs to find and document a bug or reproducing a problem to find the exact part of the process where things don’t work as expected. You’re help our team understand the problems our customers are experiencing so we can improve the product for everyone. You’ll help our customers navigate the system so they can get back to realizing their vision and making their creations. When our customers hit a snag you’ll be the difference between them walking away frustrated or coming away informed and excited to use their Glowforge for years to come.

Here's what you'll be doing

You need these qualifications

It would be nice if...

Please send us your resume, and – more importantly – a cover letter that tells us about your interest here. If you have public examples of your writing, like a blog or website, please send us a link to those too. We’re excited to meet you!

This is a full-time role in Seattle, and we are happy to help new employees relocate to this beautiful city.

One more, very important thing: we are an equal opportunity employer and value diversity at our company. We’re strongly committed to providing equal employment opportunity for all employees and all applicants for employment. For us, this is the only acceptable way to do business.