Technical Customer Success Associate

Glowforge is a beautiful device that sits on your desk. It uses lasers to carve and engrave gorgeous products from raw materials like wood, leather, acrylic - even cardboard.

If you haven’t already, check out our video on While you’re there, you’ll see something amazing: this project is one of the most funded pre-order campaigns of all time. People love what we’re creating and can’t wait to get it!

Why we need you

We have the best customers, and our company is going to succeed or fail based on the experience they have with their Glowforge. When customers experience a challenge, they’ll come to us expecting us to make it right. That’s where you come in. You are their hero.

When our customers encounter difficulties, whether it’s the Glowforge app, the internals of their Glowforge, the design they’re working with or the materials they’re using, you’ll help them get back on track. You’ll ask great questions, notice emerging patterns, write excellent bug reports, and figure out how to describe that really complicated thing in really simple steps so that they can get back to printing happily.

Here's what you'll be doing

You need these qualifications

It would be nice if...

Please send us your resume, any writing samples or portfolio, and – more importantly – a cover letter that tells us about your interest here. We’re excited to meet you!

This is a full-time role in Seattle, and we are happy to help new employees relocate to this beautiful city.

One more, very important thing: we are an equal opportunity employer and value diversity at our company. We’re strongly committed to providing equal employment opportunity for all employees and all applicants for employment. For us, this is the only acceptable way to do business.