Senior Content Specialist, Customer Success

Glowforge is a beautiful device that sits on your desk. It uses a laser to carve and engrave products from raw materials like wood, leather, acrylic – even cardboard.

If you haven’t already, check out our video on While you’re there, you’ll notice something amazing: Glowforge is the largest crowdfunding campaign in history. There is incredible demand for what we’re creating. It’s not a geeky tool for the tech elite or a garage workshop; we’re crafting an iconic product that is going to change the way people think about creativity. Our customers include consumers, digital designers, crafters, engineers, teachers, artists, and more.

Why we need you

We have the best customers, and our company is going to succeed or fail based on the experience they have with their Glowforge.

When our customers encounter difficulties, whether it’s the Glowforge app, the internals of their Glowforge, the design they’re working with or the materials they’re using, they’ll go to the website or write to support to find out what to do. You are the one that makes sure there is a helpful, accurate, and well-written answer ready for them.

Some of our customers are technically adept with years of experience using CNC tools while others are brand new to using technology to bring their creations to life. With you, we’ll open a world of possibilities for customers of all ages and levels of experience.

Here's what you'll be doing

This is a full-time role in Seattle, and we are happy to help new employees relocate to this beautiful city.

You’ll make the path from question to answer really short so that customers can spend their time creating amazing things. You’ll make our content clear, consistent, useful and discoverable. You’ll research topics and create your content from scratch and you’ll smooth the edges of the rough drafts the team creates. You’ll write responses to emails, knowledge base articles, support pages, and scripts for videos too.

You need these qualifications

It would be nice if...

Please send us your resume and writing samples, and – more importantly – a cover letter that tells us about your interest here. We’re excited to meet you!

One more, very important thing: we are an equal opportunity employer and value diversity at our company. We’re strongly committed to providing equal employment opportunity for all employees and all applicants for employment. For us, this is the only acceptable way to do business.