Manager, Inside Sales

Remote - Full-time

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Glowforge is an appealing device that sits on your desk. It uses a laser to carve and engrave products from raw materials like wood, leather, acrylic – even cardboard. If you haven’t already, check out our video on While you’re there, you’ll notice something amazing: Glowforge is the largest crowdfunding campaign in history.

There is an incredible demand for what we’re creating. It’s not a geeky tool for the tech best-in-class or a garage workshop; we’re crafting an iconic product that is going to change the way people think about creativity. Our customers include consumers, digital designers, crafters, engineers, teachers, artists, and more.

Why We Need You

We have the best customers. It’s something of an unofficial company motto, and it’s positively true.

Every month thousands of people want to become our customers. But lots of them need someone to talk to, and today we don’t really answer. These folks might want help choosing the model that’s a flawless fit for them. Maybe they want to learn about how to start a business with their Glowforge. They might want to ask about how it works or just to hear a friendly voice to make sure they’re doing the right thing before they invest and start their way on their amazing creative journey.

Without you, all these interested potential customers may never know what it’s like to be a Glowforge owner. You’re the one who can help them fulfill their dreams!

Here’s what you’ll be doing

You love sales and startups and you balance standard methodologies with experimentation and confidence with modesty. You’re passionate about being a team of one until there’s a reason to add teammates. You’re also a strong team leader and are ready to scale out what you learn and teach it to others as we grow.

You are a leader in building our inside sales team. As a player/coach, you’ll learn what Glowforge is currently doing with our constant flow of leads and resolve the best way to connect with our customers. You’ll build on our standard methodologies and strengthen a team that grows our business. You will be doing the following:

  • Quickly learn all about Glowforge and our customers, from the depths of the technology to the delight of how they use it.
  • When people considering a Glowforge printer reach out, you’ll make sure they get answers that make it easy to choose the printer that’s right for them. You’ll respond effectively to hesitation and objections, too.
  • Measure performance of the inside sales staff and create practices and processes to achieve sales goals.
  • Define standard methodologies for sales at Glowforge: continually improve processes and messaging for different audiences while providing clear and accurate reporting.
  • Hire, coach, and guide the sales organization to ensure sales targets are met or exceeded while customers are delighted.
  • Share your observations, findings and recommendations across the company to improve our marketing, product and service.

You need these qualifications

  • You have a relevant four-year degree or equivalent experience.
  • You’re extraordinary at inside sales and have 5+ years of direct consumer sales experience.
  • You are an experienced and effective manager who’s grown and mentored teams for years. Your past team members are eager to work for you again.
  • You can build a staffing plan, recruit to fill it, handle a budget, and report metrics in ways that make everyone you work with feel confident in your operation.
  • You’ve assisted lots of people through purchase decisions and have ideas about how to raise conversion rates and happiness simultaneously.
  • You write well, communicate clearly, and listen like a champion.

It would be nice if...

  • You know other folks that share your love for inside sales.
  • You have experience selling hardware.
  • You’re experienced with one or more design tools like Illustrator, Photoshop, Inkscape, or CAD programs.
  • You’ve worked with 3D printers, CNC mills, laser cutter/engravers, or other fabrication technology.
  • You love making things - knitting, woodworking, 3D printing, furniture building - it doesn’t matter what.
  • You have worked at a startup or fast-growing technology company.

Send us a resume or LinkedIn link. And please, include a cover letter that tells us why you are thrilled to work with us!

There's one more, very important thing. We are an equal opportunity employer. We search for amazing people of a diverse group of backgrounds, experiences, abilities, and perspectives. We take care of each other to create an inclusive work environment where we love to come to work every day. We hope you can join us.

Have questions? Email us. Or check out the rest of the current openings.