IT Manager

Seattle, WA - Full-time

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Glowforge is a beautiful device that sits on your desk. It uses lasers to carve and engrave gorgeous products from raw materials like wood, leather, acrylic – even cardboard.

There is an incredible demand for what we’re creating. It’s not a geeky tool for the tech elite or a garage workshop; we’re crafting an iconic product that is going to change the way people think about creativity. Our customers include consumers, digital designers, crafters, engineers, teachers, artists, and more. It’s already the biggest crowdfunding campaign in history, and now that it’s available at retail, the fun is really starting.

This is a full-time role in Seattle, and we are happy to help new employees relocate to this beautiful city.

Why We Need You

The reason the Glowforge 3D laser printer has such magical superpowers is because it’s online all the time, and uses the internet for nearly everything.

That’s how the rest of our company is too: without a network connection, nothing gets done.

You’re the key to our success: without you, we don’t have the tools we need to deliver the product our customers want and deserve.

Here’s what you’ll be doing

This is a full-time role in Seattle, and we are happy to help new employees relocate to this beautiful city.

You’ll own everything our team needs for full productivity. This is an opportunity to build and implement an IT strategy for the entire company. This role is pivotal in crafting an employee experience that lets us deliver on our promises to our customers, supports our growth, and delights employees every day.

You’ll know you’re successful when our employees can count on reliable day-to-day connectivity and operations, but also strategic, long-planning IT solutions to anticipate for growth and scale.

This role will be part of our People Ops Team that is dedicated to ensuring amazing experiences every day for our entire team!

  • Create and own the end-to-end IT strategy for Glowforge.
  • Scale systems for our growth to be painless and manageable.
  • Be the point of ultimate responsibility for our company’s information security.
  • Identify and implement solutions that maximize our productivity today and into the future, keep our information secure and set the company up for long term growth.
  • Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including network equipment, computers, operating systems, phones and software applications.
  • Manage a secure multi-site, international network, including VPN access.
  • Design and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, documentation, purchasing, and service provision.
  • Manage vendor relations for communications, hardware, software and SaaS services.

You need these qualifications

  • You have a four-year degree or equivalent experience.
  • You’ve rapidly scaled an IT department as an individual contributor.
  • You’re experienced in using cloud-based technologies.
  • You have superb attention to detail and the ability to take ownership.
  • You are deeply, personally passionate about what we’re building at Glowforge.

It would be nice if…

  • You have owned all IT asset management and ordering.
  • You have worked with Mobile Device Management (MDM) technologies
  • You have experience in technology and/or startups.
  • You have grown a company from 50-200+ employees.
  • You have been the IT point of contact for a large office move.
  • You are the type of person who is a dedicated people pleaser.

Send us your resume or LinkedIn profile. And please, send us a cover letter that shows us what you can do!

There's one more, very important thing. We are an equal opportunity employer. We search for amazing people of diverse backgrounds, experiences, abilities, and perspectives. We take care of each other to create an inclusive work environment where we love to come to work every day. We'd be happy to provide reasonable accommodations to help you apply - just email us at hope you can join us.

Have questions? Email us. Or check out the rest of the current openings.