Inside Sales Associate
Remote - Full-timeApply to this Job
At Glowforge, we help people bring home the future and make it their own. Our printer uses a laser to carve and engrave products from raw materials like wood, leather, acrylic – even cardboard. Take a look and see for yourself.
We build magical products to delight our customers, and we do it while taking care of each other. We hire people who are outstanding at what they do, who thrive in tight-knit teams, and who want to make things that make a difference.
Together, we've built a product we're incredibly proud of, and the reward has been incredible growth.
We work together because we believe in the power of creativity. We believe we can bring about a future where anyone can print anything.
This is a full-time, remote position with benefits. Eligible states include: AZ, CA, CO, IL, KY, MO, NC, NJ, NY, OH, OK, OR, SC, TX, UT, WA.
Why we need you?
We have the best customers. It’s something of an unofficial company motto, and it’s absolutely true.
Every month thousands of people want to become our customers. But lots of them need someone to talk to, and today we have a great way to answer. These folks might want help choosing the product that’s a perfect fit for them. Maybe they want to learn about how to start a business with their Glowforge. They might want to ask about how it works or just to hear a friendly voice to make sure they’re doing the right thing before they invest and start their way on their amazing creative journey.
Without you, all these excited potential customers may never know what it’s like to own a Glowforge! You’re the one who can help them fulfill their dreams.
Here’s what you’ll be doing
You love sales and startups and you balance proven tactics with experimentation and confidence with humility.
Your journey starts with quickly learning all about Glowforge and our customers; from the depths of the technology to their delight when they push that button and magic happens.
Next, when people considering a Glowforge reach out, you’ll make sure they get answers that make it easy to choose the printer that’s right for them. When you sense hesitation and objections you will use persuasive and engaging communications to help our customers understand how amazing Glowforge can be for them. And when prospective customers are not reaching out, you will find customers from our sales database, email campaigns, incoming mail and inbound calls to find the next potential customer.
You will work directly with end consumers, build an effective pipeline, and schedule meetings to close when necessary, and will consistently meet or exceed sales quotas within a specified time frame.
You need these qualifications
- You’re an extraordinary salesperson with years of experience raising conversion rates and happiness simultaneously
- You have a 4-year college degree or equivalent experience
- Ability to work with CRM tools to move inbound inquiries across a sales funnel and up-sell
- Enthusiastic, determined, and self-motivated.
- You write well, communicate clearly, and listen like a champion.
It would be nice if
- You know other folks that share your passion for inside sales.
- You have experience selling hardware.
- You’re experienced with one or more design tools like Illustrator, Photoshop, Inkscape, or CAD programs.
- You love making things - knitting, woodworking, 3D printing, furniture building - it doesn’t matter what.
- You have worked at a startup or fast-growing technology company.
There's one more, very important thing. We are an equal opportunity employer. We search for amazing people of diverse backgrounds, experiences, abilities, and perspectives. We take care of each other to create an inclusive work environment where we love to come to work every day. We'd be happy to provide reasonable accommodations to help you apply - just email us at email@example.com. We'd love to have you join us.