Glowforge Technician, Hardware
Glowforge is a beautiful device that sits on your desk. It uses a laser to carve and engrave products from raw materials like wood, leather, acrylic – even cardboard.
If you haven’t already, check out our video on glowforge.com. While you’re there, you’ll see something amazing: this project is one of the most funded preorder campaigns of all time. People love what we’re creating and can’t wait to get it. And we’re still tiny!
That’s where you come in. You’re going to be one of the first people to dive deep, deep inside a Glowforge, and learn exactly how it works. You’re going to become an expert in everything from the optics to the liquid cooling system to the electronics. You’ll know more about a Glowforge than just about anyone.
Why we need you
We are a small company with enormous sales and an amazing future ahead. Even as we grow our team, every one of us is leveraged tenfold.
As machines start to pour out of the factory, we’re going to hit speedbumps. At first, we’ll be pulling apart factory rejects to see what went wrong. Later, we’ll be autopsying machines from the field to see what we can improve. Throughout it all, you’ll keep a fleet of machines running in tiptop shape at Glowforge HQ, even though they’re all sorts of Frankenstein agglomerations of new technologies being tested.
You’re the one who’s going to enable our designers to print, our support team to support, our engineers to engineer – you’re going to keep all our hardware running smoothly, and be our foremost expert on what goes wrong and how to fix it. While you’re not going to service every machine yourself, everyone who services a Glowforge machine will use your knowledge and procedures to make it possible.
Here’s what you’ll be doing
- Repairing prototype and production Glowforge hardware
- Running down problems to figure out what really caused them, not just how to fix them
- Reporting defects and trends to the engineering team to make our product better
- Training the support and warranty repair teams to help people troubleshoot problems and learn to repair just about anything that could go wrong
You need these qualifications
- You have a thorough understanding of troubleshooting both electronic and mechanical systems.
- You are insatiably curious, and always want to get to the bottom of mysteries, not just get rid of them.
- You have an engineering degree or equivalent experience.
- You’ve accomplished something truly remarkable in your life that demonstrates that you are extraordinary: a degree from a great school, a major national prize, a business you’ve started, a tremendous following on social media… anything that sets you apart.
- You are a clear and thoughtful writer who can explain complex topics simply.
It would be nice if…
- You have experience with lasers, consumer electronics design, or software testing
- You are passionate about making things – sewing, woodworking, scrapbooking, or anything else.
Please send us your resume, and – more importantly – a cover letter that tells us about your interest here. If you have any supplementary information, like an online portfolio, please share that with us too.
One more, very important thing: we are an equal opportunity employer and value diversity at our company. We’re strongly committed to providing equal employment opportunity for all employees and all applicants for employment. For us, this is the only acceptable way to do business.