Glowforge Technician, Hardware
Glowforge has created a 3D laser printer: a beautiful device that sits on your desk and uses a beam of light the width of a single hair to create almost anything, from handbags to robots. It can print from raw materials like wood, leather, cloth – even chocolate. And we’ve got more than 10,000 excited, creative, and delightful customers eagerly waiting for it to arrive on their doorstep.
After wrapping up the biggest 30 day crowdfunding campaign in history, we put together a team of incredible people who we are humbled and excited to call our co-workers. We hail from tech giants like Amazon, Google, and Apple, and top startups like Tableau, Tesla, and Evernote. One thing we have all have in common? We want to build see a future where printing a wallet (or a lamp, or a birthday card, or a stunning sushi wrap) is just as easy as printing a resume.
We’re about to introduce the world to a beautiful device that will catalyze a change in the way things are made. In every department, in every role, our company is for people who are passionate about creating things - from handbags to robots. If that sounds like you, we’re going to do amazing things together. We can’t wait to meet you.
Why We Need You
We are a small company with enormous sales and an amazing future ahead. Even as we grow our team, every one of us is leveraged tenfold.
As machines start to pour out of the factory, we’re going to hit speedbumps. At first, we’ll be pulling apart factory rejects to see what went wrong. Later, we’ll be autopsying machines from the field to see what we can improve. Throughout it all, you’ll keep a fleet of machines running in tiptop shape at Glowforge HQ, even though they’re all sorts of Frankenstein agglomerations of new technologies being tested.
You’re the one who’s going to enable our designers to print, our support team to support, our engineers to engineer – you’re going to keep all our hardware running smoothly, and be our foremost expert on what goes wrong and how to fix it. While you’re not going to service every machine yourself, everyone who services a Glowforge machine will use your knowledge and procedures to make it possible.
Here’s what you’ll be doing
This is a full-time role in Seattle, and we are happy to help new employees relocate to this beautiful city.
- Repairing prototype and production Glowforge hardware
- Running down problems to figure out what really caused them, not just how to fix them
- Reporting defects and trends to the engineering team to make our product better
- Training the support and warranty repair teams to help people troubleshoot problems and learn to repair just about anything that could go wrong
You need these qualifications
- You have a thorough understanding of troubleshooting both electronic and mechanical systems.
- You are insatiably curious, and always want to get to the bottom of mysteries, not just get rid of them.
- You have an engineering degree or equivalent experience.
- You’ve accomplished something truly remarkable in your life that demonstrates that you are extraordinary: a degree from a great school, a major national prize, a business you’ve started, a tremendous following on social media… anything that sets you apart.
- You are a clear and thoughtful writer who can explain complex topics simply.
It would be nice if…
- You have experience with lasers, consumer electronics design, or software testing
- You are passionate about making things – sewing, woodworking, scrapbooking, or anything else.
Please send us your resume, and – more importantly – a cover letter that tells us about your interest here. If you have any supplementary information, like an online portfolio, please share that with us too.
One more, very important thing: we are an equal opportunity employer and value diversity at our company. We’re strongly committed to providing equal employment opportunity for all employees and all applicants for employment. For us, this is the only acceptable way to do business.