Glowforge is a beautiful device that sits on your desk. It uses a laser to carve and engrave products from raw materials like wood, leather, acrylic – even cardboard.
If you haven’t already, check out our video on glowforge.com. While you’re there, you’ll notice something amazing: Glowforge is the largest crowdfunding campaign in history. There is incredible demand for what we’re creating. It’s not a geeky tool for the tech elite or a garage workshop; we’re crafting an iconic product that is going to change the way people think about creativity. Our customers include consumers, digital designers, crafters, engineers, teachers, artists, and more.
Why We Need You
One of the unusual things about the Glowforge architecture is that we have solved many problems traditionally addressed with hardware or firmware with software in the cloud. This cloud service does the heavy lifting for features like alignment and autofocus, making what was once a tedious and error-prone process delightful and simple to use. It also makes it dead easy to diagram, draw, or doodle your invention and print it directly to wood, acrylic, fabric, leather, or paper.
It’s no surprise: our product gets better when we learn more about our customers. From machine learning that lets us recognize problems and solve them more quickly, to spotting trends in our customers’ tastes, to researching the potential for new features based on our customers’ past behavior, our data is how we learn how to best serve our customers. That means you have one of the most important jobs in the company: turning mountains of raw data into insights that we can use to make our products better and our customers happier.
Here’s what you’ll be doing
Our customer’s experience relies on a tapestry of software, including mobile and embedded, and our focus is on ensuring the health and reliability of the product as a whole. You’ll analyze historical system performance, track current machine and service behavior, and help us anticipate what our customers and systems “want to do, next”. We will rely on you to define, improve, and extend one of the most valuable assets of the Glowforge experience and our company’s success.
As a key part of the Data Team, you’ll be helping us build out our data architecture, including tools, process, and algorithms. This is a cross-functional role, spanning software, manufacturing, sales/marketing, and operations, but with a focus on the metrics of our machines and our business. We are a startup that is growing quickly, and you’ll be part of forming a new team, so your day-to-day duties will adapt as the business shifts into new and rewarding directions. That means:
- Evaluating algorithm performance and optimizing our models to help us operate our business, serve our customers, and make our products magical.
- Designing and implementing solutions for ETL, warehousing, and storage.
- Collaborating with your colleagues to answer ad hoc queries, and when needed, tooling these queries into standard reports or dashboards.
- Communicating your knowledge and discoveries to teams across the company, ranging from product to marketing to operations and beyond.
You need these qualifications
- You have a four year degree or equivalent experience in a relevant field such as computer science, statistics, or physics
- You have 3+ years of professional experience in an analytical function, working with common tools and languages of the trade, e.g. Tableau, python, R, SQL, etc.
- You have a strong background or tons of familiarity with statistical methods
- You have deep involvement with (and understanding the impact of) big data
- You’re passionate about writing great software…and still know that you sometimes have to make some tradeoffs to ship quickly.
It would be nice if...
- You have experience in data modeling, such as glm, time series, svm, etc.
- You’ve worked with Google cloud tools, including Google ML and their TPU
- You’re insatiably curious about machine learning and could wrangle a neural net with the best of them
- You have a demonstrated knowledge of survey and research design
- You have start-up experience working in a fast-paced environment
This is a full-time role in Seattle, and we are happy to help new employees relocate to this beautiful city.
Send us a resume or a link to whatever showcases your skills the best. If a resume isn’t handy, a Linkedin profile or GitHub account is fine. We can’t wait to meet you.
One more, very important thing: we are an equal opportunity employer and value diversity at our company. We’re strongly committed to providing equal employment opportunity for all employees and all applicants for employment. For us, this is the only acceptable way to do business.