Customer Support Engineer


Glowforge has created a 3D laser printer: a beautiful device that sits on your desk and uses a beam of light the width of a single hair to create almost anything, from handbags to robots. It can print from raw materials like wood, leather, cloth – even chocolate. And we’ve got more than 10,000 excited, creative, and delightful customers eagerly waiting for it to arrive on their doorstep.

After wrapping up the biggest 30 day crowdfunding campaign in history, we put together a team of incredible people who we are humbled and excited to call our co-workers. We hail from tech giants like Amazon, Google, and Apple, and top startups like Tableau, Tesla, and Evernote. One thing we have all have in common? We want to build see a future where printing a wallet (or a lamp, or a birthday card, or a stunning sushi wrap) is just as easy as printing a resume.

We’re about to introduce the world to a beautiful device that will catalyze a change in the way things are made. In every department, in every role, our company is for people who are passionate about creating things - from handbags to robots. If that sounds like you, we’re going to do amazing things together. We can’t wait to meet you.

Why We Need You

This is a full-time role in Seattle, and we are happy to help new employees relocate to this beautiful city.

You’re going to answer questions from before purchase through to printing success or, occasionally, warranty return. You’ll spend most of your time troubleshooting new or difficult technical issues for our customers, then writing up what you’ve learned for others to learn from. You’ll pride yourself on your empathy, patience, and creative problem-solving skills. Laser aficionados and newbies alike will be delighted to talk to you and rave to their friends about the top-notch customer service you provide. In between customer interactions, you’ll notice patterns and come up with ideas about what we can do to improve. You’ll help us tune our processes to make things perfect for our customers. That means:

You need these qualifications

It would be nice if...

Please send us your resume, and – more importantly – a cover letter that tells us about your interest here. If you have public examples of your writing, like a blog or website, please send us a link to those too. We’re excited to meet you!

One more, very important thing: we are an equal opportunity employer and value diversity at our company. We’re strongly committed to providing equal employment opportunity for all employees and all applicants for employment. For us, this is the only acceptable way to do business.