Customer Service Lead

Glowforge is a beautiful device that sits on your desk. It uses a laser to carve and engrave products from raw materials like wood, leather, acrylic – even cardboard.

If you haven’t already, check out our video on While you’re there, you’ll see something amazing: this project is one of the most funded preorder campaigns of all time. People love what we’re creating and can’t wait to get it.

Our founders are three builders from different backgrounds (hardware, software, and design) who’ve each turned products into multimillion-dollar businesses. We’ve got a full electronics lab, machine shop, and makerspace, with 3D printers, sewing machines, optical benches, scrapbook cutters, and a 7-ton CNC vertical mill. This is a company for people who are passionate about creating things. If that’s you, we’re going to have a lot of fun together.

Why we need you

When we launched last fall, it was like the Big Bang in the creation of the Glowforge community. We went from stealth-mode to spotlight in an instant, and now our our very small team has tens of thousands of enthusiastic customers who have pre-ordered a machine that they cannot wait to get their hands on.

Our company will succeed or fail based on the experience they have with their Glowforge. You’re the core of that experience. You’re job is making customers delighted about their Glowforge. You will personify our company to those customers who we depend on for our livelihood. You will join the Customer Success team at the ground floor and being part of creating a powerfully effective and happy team.

Here’s what you’ll be doing

Our customers are the best customers, and they have all manner of questions. You’ll consider it your personal responsibility that every one of them has a wonderful experience with Glowforge, from the day they stumble onto our website to the day their Glowforge printer arrives at their home, school, or makerspace, and beyond.

In practice, that means:

You need these qualifications

It would be nice if…

Please send us your resume, and – more importantly – a cover letter that tells us about your interest here. If you have any supplementary information, like an online portfolio, please share that with us too.

One more, very important thing: we are an equal opportunity employer and value diversity at our company. We’re strongly committed to providing equal employment opportunity for all employees and all applicants for employment. For us, this is the only acceptable way to do business.