Manager, Customer Support and Sales

Glowforge is a beautiful device that sits on your desk. It uses a laser to carve and engrave products from raw materials like wood, leather, acrylic – even cardboard.

If you haven’t already, check out our video on While you’re there, you’ll notice something amazing: Glowforge is the largest crowdfunding campaign in history. There is incredible demand for what we’re creating. It’s not a geeky tool for the tech elite or a garage workshop; we’re crafting an iconic product that is going to change the way people think about creativity. Our customers include consumers, digital designers, crafters, engineers, teachers, artists, and more.

Why we need you

We have the best customers, and our company is going to succeed or fail based on the experience they have with their Glowforge.

As we grow, our product will continue to evolve and our customers will continue to find new and innovative ways to use their Glowforge. When customers encounter a problem, the team you lead will shape not only whether or not they succeed but how they feel about Glowforge, the product itself and the company behind that.

We want our customers to be delighted with their Glowforge and we need you to make sure that when our customers hit a snag, the support they receive leaves them every bit as delighted as the product itself. Because of you, customers will be confident with their purchase choices and at ease while they print, whether or not they ran into an issue along the way.

Here's what you'll be doing

This is a full-time role in Seattle, and we are happy to help new employees relocate to this beautiful city.

You’ll be raising the bar for customer success. You’ll respond to customers yourself and you’ll hire and mentor a thriving and generous team. You’ll seek opportunities to improve the support we deliver and leave customers happier after receiving support than they were before they needed help.

You need these qualifications

It would be nice if...

Please send us your resume, and – more importantly – a cover letter that tells us about your interest here. If you have public examples of your writing, like a blog or website, please send us a link to those too. We’re excited to meet you!

One more, very important thing: we are an equal opportunity employer and value diversity at our company. We’re strongly committed to providing equal employment opportunity for all employees and all applicants for employment. For us, this is the only acceptable way to do business.